Returns & Exchange Policy

1 Return Period

Customers have 15 days from the date of purchase to request a return or exchange.

Requests made after the 15-day return period may not qualify for a return or exchange.

2 Return Conditions

To qualify for a return or exchange, the item must:

• Be in the same condition as when purchased.
• Be returned in its original condition without damage.
• Include any accessories and components supplied with the item.

3 Return Process

All returns are made directly to our physical shop for inspection and processing.

Customers should contact us before returning an item so that we can guide them through the process.

Shop Address:
Junction Trade Center, Second Floor, Shop 217, Nairobi, Kenya.

4 Delivery & Shipping Charges

If a return or exchange requires delivery or shipping, applicable shipping fees will apply.

Customers should contact us to confirm the delivery arrangements and applicable charges before sending an item back.

5 Processing Time

Once a returned item has been received and inspected, the return or exchange will be processed within 1 to 7 days.

Our team will communicate with the customer regarding the progress of their return or exchange.

6 Need Assistance?

If you have questions about returning or exchanging an item, please contact our customer support team before proceeding with your return.