Frequently Asked Questions

GRELIZA ENTERPRISES is a technology and electronics business based in Nairobi, Kenya. We specialize in CCTV surveillance cameras, security systems, networking products, vlogging equipment, tools and general electronics.

We are located at Junction Trade Center, Second Floor, Shop 217, Nairobi, Kenya. You are welcome to visit our shop for enquiries and purchases.

Yes. We serve individual customers, businesses, installers, contractors and other organizations. Contact our sales team for bulk purchase enquiries.

We offer a wide range of products, including:

• CCTV cameras and surveillance equipment.
• Security alarms and access control systems.
• Networking equipment and accessories.
• Vlogging and content creation equipment.
• Tools and equipment.
• General electronics and gadgets.

Browse our online shop →

You can place an order directly through our website by selecting your preferred product and following the checkout process. You can also contact our sales team through phone or WhatsApp for assistance.

We currently accept:

• Lipa na M-Pesa.
• Cash on Delivery, subject to confirmation and availability for your location and order.

Payment instructions will be provided during checkout or order confirmation.

Yes. We offer Cash on Delivery, subject to order confirmation and availability of the service for your location and order. Contact us to confirm your delivery arrangement.

Absolutely! Contact our team before placing your order to confirm stock availability, product specifications and pricing.

Yes. You can contact us through WhatsApp to enquire about products, confirm availability and arrange your purchase. Chat with us on WhatsApp →

Yes! We deliver across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika and other towns countrywide.

We offer a flat-rate delivery fee of KSh 500 countrywide. Orders worth above KSh 150,000 qualify for free standard countrywide shipping.

We offer delivery through:

• G4S courier services.
• Matatu courier services.
• Your preferred courier service.

Delivery arrangements are confirmed before dispatch.

Delivery timelines depend on your location, selected courier and dispatch arrangements. Our team will communicate the expected delivery arrangements when confirming your order.

Yes. You can arrange to collect your order from our shop at Junction Trade Center, Second Floor, Shop 217, Nairobi. Please confirm product availability before visiting.

We offer a 15-day return period from the date of purchase, subject to our return conditions. Items should be in the same condition as when purchased. Read our Returns & Exchange Policy →

Return and exchange processing takes approximately 1 to 7 days after the returned item has been received and inspected.

Returns are made directly to our physical shop at Junction Trade Center, Second Floor, Shop 217, Nairobi, Kenya.

Where a return or exchange requires delivery, applicable shipping charges may apply. Please contact our team before sending an item back.

Please contact us as soon as possible with your order details and a description of the issue. We will assess the matter and guide you on the appropriate remedy under our applicable policies and Kenyan consumer law.

Yes. We offer CCTV supply and installation services. Contact our team to discuss your property, security requirements and installation needs.

Yes. We supply security solutions for homes, shops, offices, warehouses and other business premises. These include CCTV surveillance, alarm systems and access control solutions.

Absolutely! Tell us where you intend to install the camera, whether you have WiFi or need a 4G SIM camera, and your coverage requirements. Our team can help you select a suitable option.

Many of our CCTV models support remote viewing through compatible mobile applications. Features depend on the specific camera model. Contact us to confirm compatibility before purchasing.

Yes. Contact our team for assistance with product specifications, installation enquiries and basic product-related guidance. The support available depends on the product and its manufacturer.

We aim to provide a secure shopping experience and handle customer information in accordance with our Privacy Policy and applicable data protection requirements.

We use customer information for purposes such as processing orders, arranging delivery and providing customer support. Please read our Privacy Policy for more details. View Privacy Policy →

You can reach us through:

• Phone: +254 700 299 009
• Email: admin@grelizaenterprise.co.ke
• WhatsApp: +254 700 299 009

You can also visit our shop in Nairobi CBD.