Terms & Conditions

1 About GRELIZA ENTERPRISES

GRELIZA ENTERPRISES is a technology and electronics business based in Nairobi, Kenya.

We deal in the sale and supply of:

• CCTV cameras and surveillance equipment.
• Security systems and access control solutions.
• Networking equipment and accessories.
• Vlogging and content creation equipment.
• Tools, equipment and general electronics.
• Related technology products and services.

2 Website Usage

By using our website, you agree to use it responsibly and for lawful purposes.

You agree not to:

• Use our website for fraudulent or unlawful activities.
• Attempt unauthorized access to our website, servers or systems.
• Interfere with the website's functionality or security.
• Submit false, misleading or fraudulent order information.
• Copy, reproduce or misuse website content without authorization.

We reserve the right to take reasonable steps to protect our website, customers and business against misuse.

3 Products and Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate.

However, certain product images may be illustrative, and manufacturers may update product specifications or designs.

• Product features and specifications should be checked before purchase.
• Actual product appearance may vary slightly due to lighting, photography or manufacturer updates.
• Product availability is subject to stock levels.
• Where a material error or discrepancy is identified, we will communicate with the customer and discuss an appropriate resolution.

Nothing in this section limits your statutory rights concerning goods that do not conform to applicable consumer protection requirements.

4 Prices and Product Availability

All product prices are displayed in Kenya Shillings (KES).

Prices and promotional offers may change from time to time. The applicable price and charges will be communicated before an order is finalized.

• Prices are subject to stock availability.
• Delivery charges will be communicated during checkout or order confirmation.
• Promotional offers are subject to their stated conditions and validity periods.
• We will contact you if an item becomes unavailable after an order is submitted.

5 Orders and Order Confirmation

Customers may place orders through our online shop or by contacting our sales team.

Submitting an order is a request to purchase the selected products. An order is subject to confirmation by GRELIZA ENTERPRISES.

Customers are responsible for providing:

• Accurate names and contact details.
• Correct delivery addresses or collection details.
• Accurate product quantities and selections.
• Any additional information reasonably required to process the order.

We will communicate any issues relating to product availability, pricing or order details before proceeding with fulfilment.

6 Payment Methods

We currently accept the following payment methods:

• Lipa na M-Pesa: Customers can pay using M-Pesa through the payment details or instructions provided by our sales team or checkout process.
• Cash on Delivery: Customers may pay upon delivery, subject to order confirmation and availability of the service for the relevant location and order.

Customers should confirm that payments are made using the official payment details provided by GRELIZA ENTERPRISES.

We will not request your M-Pesa PIN or confidential payment authentication details.

7 Shipping and Delivery

We offer countrywide delivery within Kenya through the following delivery options:

• G4S courier services.
• Matatu courier services.
• Customer-selected courier services.

Our standard shipping fee is KSh 500 countrywide.

Orders worth above KSh 150,000 qualify for free standard countrywide shipping.

Delivery arrangements and courier charges will be confirmed during order processing. Any special courier arrangements or additional charges will be communicated before dispatch.

Customers should provide accurate delivery information and remain available to receive their orders.

For additional information, please read our Shipping & Delivery Policy .

8 Returns and Exchanges

We offer a 15-day return period from the date of purchase, subject to the applicable return conditions.

Returned items must:

• Be in the same condition as when purchased.
• Be returned in their original condition without customer-caused damage.
• Include supplied accessories and components where applicable.

Returns are made directly to our physical shop for inspection and processing.

Return or exchange processing takes 1 to 7 days after receipt and inspection of the returned item.

Applicable shipping charges may apply where delivery is required for a return or exchange.

Our return conditions do not exclude or restrict any consumer rights or remedies provided by applicable Kenyan law, including rights relating to defective or misrepresented goods.

Please read our Returns & Exchange Policy for further details.

9 Product Warranties and Faults

Where a manufacturer or supplier warranty is provided with a product, the applicable warranty terms will be communicated or supplied to the customer.

Customers experiencing product faults or defects should contact us with the purchase details and a description of the issue.

Depending on the nature of the issue and applicable legal requirements, an appropriate remedy may include repair, replacement, refund or another lawful resolution.

Nothing in these terms removes or limits mandatory consumer rights under Kenyan law.

10 Installation and Technical Services

GRELIZA ENTERPRISES may provide installation and technical services for selected products, including CCTV cameras, security systems, networking equipment and related solutions.

Where installation or technical services are requested, the scope of work, applicable charges, materials and any agreed timelines will be communicated separately.

Customers should provide accurate site information and ensure that reasonable access is available for agreed installation work.

11 Proper Use of Products

Customers are responsible for using purchased products in accordance with manufacturer instructions and applicable laws.

This is particularly important for CCTV cameras, surveillance systems, networking equipment and electronic security devices.

Customers must ensure that surveillance equipment is installed and used lawfully, respecting applicable privacy and data protection requirements.

12 Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, photographs, logos, designs and other materials, belongs to GRELIZA ENTERPRISES or is used with appropriate authorization.

You may not reproduce, distribute, modify or commercially exploit our website content without prior permission from the relevant rights holder.

13 Privacy and Personal Information

We collect and process customer information for purposes such as order processing, payments, delivery arrangements and customer support.

We handle personal information in accordance with our Privacy Policy and applicable Kenyan data protection laws.

Please review our Privacy Policy to understand how we handle your personal information.

14 Website Availability and External Links

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems or circumstances beyond our reasonable control.

Our website may contain links to external websites. We are not responsible for the content or practices of third-party websites.

15 Limitation of Liability

To the extent permitted by applicable law, GRELIZA ENTERPRISES shall not be responsible for losses arising from:

• Incorrect delivery information supplied by the customer.
• Misuse or unauthorized modification of products.
• Failure to follow manufacturer instructions.
• Service interruptions or delays caused by third-party providers or circumstances beyond our reasonable control.

This section does not exclude or restrict liability that cannot lawfully be excluded or limited, including mandatory consumer rights and remedies.

16 Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Kenya.

If a dispute arises, customers are encouraged to contact GRELIZA ENTERPRISES first so that we can attempt to resolve the matter amicably.

Where a dispute cannot be resolved directly, either party may pursue the remedies available through the appropriate Kenyan legal or regulatory channels.

17 Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our products, services, website operations or applicable laws.

Updated terms will be published on this page with a revised update date.

Any changes will not override rights or obligations that have already accrued under applicable law or an existing agreement.

18 Contact Information

If you have any questions, concerns or require clarification about these Terms and Conditions, please contact us.

Business Name: GRELIZA ENTERPRISES

Phone: +254 700 299 009

Email: admin@grelizaenterprise.co.ke

Physical Address:
Junction Trade Center, Second Floor, Shop 217, Nairobi, Kenya.